Mobile banking:Banking using a mobile device such as tablet or smartphone.
Digital banking:It is technology that will record ,process,receive,generate,display and transmit information almost instantaneously.
Advantages to customers of mobile and digital banking:
1.Improved services are available 24/7.
2.Smart banking,allowing for all transactions to be completed from a variety of devices.
3.Feeling valued as customers.
4.New client services.
5.Follow up services.
6.Lower charges for banking services.
7.Faster access to money
8.Saves travel to bank
Advantages to bank:
1.Lower operating costs.
2.Fewer errors.
3.Smaller no. of branches
4.Concentration of specialist services.
5.Cheaper staff.
6.Customer satisfaction
7.May attract new customers.
Digital banking:It is technology that will record ,process,receive,generate,display and transmit information almost instantaneously.
Advantages to customers of mobile and digital banking:
1.Improved services are available 24/7.
2.Smart banking,allowing for all transactions to be completed from a variety of devices.
3.Feeling valued as customers.
4.New client services.
5.Follow up services.
6.Lower charges for banking services.
7.Faster access to money
8.Saves travel to bank
Advantages to bank:
1.Lower operating costs.
2.Fewer errors.
3.Smaller no. of branches
4.Concentration of specialist services.
5.Cheaper staff.
6.Customer satisfaction
7.May attract new customers.
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