Consumer Protection: It is any activity to safeguard the consumer from exploitation by businesses.
Importance: It prevents the sale of unsafe goods,adulteration and hoarding, excessive prices, sale of inferior quality goods. It creates awareness among consumers about rights abpnd responsibilities and encourages them to take action against businesses who have defaulted. It provides platform to consumers to voice their complaints so that just practices are laid out in businesses. It educates consumers about unfair trade practices. It improves the image of hinest businessmen and aims at establishing an honest society. Businesses can know consumer comments about their commodities as there is a link between them and consumers due to consumer protection programmes. It aims at uniting consumers and providing quality products at the right prices.
Actions that seller can take when faulty goods are returned by buyer: He should check the goods and see where the fault lies. He should try to solve it. If it is not repairable, then he can issuecredit note to buyer. He can refund the money paid or replace faulty goods with fit for purpose goods. He needs to contact his supplier so that no more faulty goods are received.
Actions that buyer can take when he receives faulty goods from seller: He can return it. He can contact the supplier and share the problem with him. He can contact a trusted friend andsee whether the problem can be solved. He can ask for a refund.
How to make a successful complaint?
Communicate with the supplier and clearly present the problem to him. Provide all details of the transaction as an evidence that the transaction took place and payment was made. State the problem and what action you want the seller to take to restore the problem. Call via telephone and talk directly. Clearly hear the response of the seller and the tone used. Meet the seller if required. Go with a friend so that you have a witness. Write letter or emails so the seller can have uour complaint jn writing. If seller does not respond after one letter, send another letter. Show copy of the documents of transaction and notthe original version.
Consumer rights:
The right to be informed. They have the right to know all details about products that are available in the market. The right to a healthy environment and safe products. Goods must not harm the natural environment or affect the personal health of consumer. Products should be environment friendly. The right yo be heard, represented and receive compensation for faulty goods or unsatisfactory services. Producer should listen to consumer feedback and prepare best quality products. They should be provided alternatives or refund when they complaining against faulty goods that they paid for.
The right yo choose. There are various products from many different companies and manufacturers that are availablefpr consumers to buy.They can buy anyone of the goods they have in the market. They should buy that which they consider best according to price and quality. Ina competitive commercial environment,high quality products should be made available by retailers at competitive prices.
Importance: It prevents the sale of unsafe goods,adulteration and hoarding, excessive prices, sale of inferior quality goods. It creates awareness among consumers about rights abpnd responsibilities and encourages them to take action against businesses who have defaulted. It provides platform to consumers to voice their complaints so that just practices are laid out in businesses. It educates consumers about unfair trade practices. It improves the image of hinest businessmen and aims at establishing an honest society. Businesses can know consumer comments about their commodities as there is a link between them and consumers due to consumer protection programmes. It aims at uniting consumers and providing quality products at the right prices.
Actions that seller can take when faulty goods are returned by buyer: He should check the goods and see where the fault lies. He should try to solve it. If it is not repairable, then he can issuecredit note to buyer. He can refund the money paid or replace faulty goods with fit for purpose goods. He needs to contact his supplier so that no more faulty goods are received.
Actions that buyer can take when he receives faulty goods from seller: He can return it. He can contact the supplier and share the problem with him. He can contact a trusted friend andsee whether the problem can be solved. He can ask for a refund.
How to make a successful complaint?
Communicate with the supplier and clearly present the problem to him. Provide all details of the transaction as an evidence that the transaction took place and payment was made. State the problem and what action you want the seller to take to restore the problem. Call via telephone and talk directly. Clearly hear the response of the seller and the tone used. Meet the seller if required. Go with a friend so that you have a witness. Write letter or emails so the seller can have uour complaint jn writing. If seller does not respond after one letter, send another letter. Show copy of the documents of transaction and notthe original version.
Consumer rights:
The right to be informed. They have the right to know all details about products that are available in the market. The right to a healthy environment and safe products. Goods must not harm the natural environment or affect the personal health of consumer. Products should be environment friendly. The right yo be heard, represented and receive compensation for faulty goods or unsatisfactory services. Producer should listen to consumer feedback and prepare best quality products. They should be provided alternatives or refund when they complaining against faulty goods that they paid for.
The right yo choose. There are various products from many different companies and manufacturers that are availablefpr consumers to buy.They can buy anyone of the goods they have in the market. They should buy that which they consider best according to price and quality. Ina competitive commercial environment,high quality products should be made available by retailers at competitive prices.
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